Annex

CGV

ARTICLE 1 - SCOPE

These general conditions of sale apply to all orders placed by a customer who has logged in (hereinafter the Customer) from the website www.caviar-ultreia.com (hereinafter the Website).          

Any order on the Site by the Customer implies its unreserved acceptance of these terms and conditions of sale.     

The Customer is informed that the Seller reserves the right to unilaterally modify, without prior notice and at any time, the content of these general conditions of sale. He is therefore invited to consult them regularly to be aware of any changes.

The Customer will be subject to the terms and conditions in force on the day he places his order.   

ARTICLE 2 - ORDER

Each order constitutes a sales contract of which the parties are the Client and the ULTREÏA FRANCE Company, domiciled at 62, boulevard du Général Leclerc in Neuilly sur Seine (92200), registered with the Trade and Companies Register of Nanterre under number B 802 694 059 acting as seller (hereinafter referred to as the Seller).

The pages of the Site present the products available for sale. The photographs of the products offered on the Site are only illustrative and in no way constitute a contractual commitment of the Seller towards the Customer.

All orders will be executed within the limits of available stocks. In case of unavailable product ordered by the Customer, the latter will be informed by the Seller by email and / or telephone. In this case, the Customer may request:

  • to postpone the order, pending the re-production of the desired product, if possible on the Seller's advice,
  • cancel the order and get a refund of the price paid, if any,
  • exchange the product concerned with another product of equivalent price and quality,

In order to proceed to an order, the Customer will have to click on the various tabs provided for this purpose on the various pages of the Site. The Customer will have the opportunity to validate twice the content of his order before proceeding to its payment. The summary page will mention the various elements, including the price of the order, including the price of the delivery.

ARTICLE 3 - PAYMENT OF THE PRIZE

The prices are those indicated on the Site on the day of the order. They are expressed in euros (€), including all taxes included at the VAT rate applicable on the day of the order.

Delivery charges are not included in the price of the product and are to be paid in addition. The amount of the delivery will be specified with the total price of the order in a summary page, before the confirmation of the order by the Customer.

All orders will be shipped only after full payment and collection of the price either by check payable to SAS ULTREÏA FRANCE, or by credit card. Payment by check implies for the Seller a longer processing time for the Seller, likely to delay the shipment of the order, which the Customer expressly agrees.

Payment by credit card is made via the module proposed for this purpose by the Seller on the Site. This is a secure payment module that guarantees the confidentiality of the bank details provided by the Customer when placing an order on the Site.

In case of difficulty of payment of the Customer's order notified to the Seller by any bank or payment center, the latter reserves the right to cancel it unilaterally.

ARTICLE 4 - DELIVERY

The delivery of the orders is ensured by a subcontractor of the Seller.

The products are delivered to the address indicated by the Customer when placing an order. The Customer is required to perform all the necessary diligences for the successful completion of the delivery. As such, he is required to provide all the information required for delivery (exact address, door code, telephone number, etc.), he is responsible for ensuring the possibilities and means of access to the delivery of products to the address indicated by him. In the event of an error in the provision of this information, the Customer will be solely responsible for the inconvenience suffered, and in particular any additional transport costs incurred by this error.

In any case, the Seller can not be held responsible:

  • errors made by the Customer in the delivery information he provided when placing his order;
  • in case of possible degradation of the products due to the late receipt of a package due to the absence of the Customer or the person entitled to receive it;
  • any problem, such as in particular delay, loss or deterioration of the product, caused during a delivery.

ARTICLE 5 - CLAIM

The Seller declares to have taken all the necessary precautions in the packing and the shipping of the orders, in order to preserve the perfect preservation of the products.

The Customer will have a delay of twenty-four hours after reception of the order to make the following complaints, in the conditions hereafter stated:

  • the damage noted upon receipt of the package of the order must be immediately registered by the Customer on the delivery note or the form provided for this purpose of the subcontracting carrier;
  • in case of damage found within the package of the order, the Customer must immediately report to the Seller by sending a complete descriptive email including photographs to his sales department;
  • the Customer must also mention any missing goods in the parcel of his order.

In all three cases, the Seller will investigate the subject of the complaint and will make every effort to provide a satisfactory solution to the Customer, in cases where it turns out that he would be responsible.

ARTICLE 6 - RETRACTATION

The Customer acknowledges and accepts without reservation that the products that can be ordered on the Site may deteriorate or expire quickly. Therefore, orders placed on the Site can not be subject to a retraction as provided for in Articles L.121-20 and following of the Consumer Code.

ARTICLE 7 - LIABILITY

The Seller recommends to the Customer:

  • to make an exclusively personal consumption of the products of his order;
  • to comply with his advice on the consumption and preservation of products from the date of delivery;
  • not to consume the products beyond the expiry date indicated on the labeling given their perishable nature.

If the Customer fails to comply with these recommendations, he can not hold the Seller liable for any resulting damage or inconvenience.

In addition, the Seller can not commit to the Customer that his products completely satisfy his personal taste expectations.

The Customer acknowledges that these general conditions of sale are also valid for an order that he would make for the account of others. In this case, it can not hold the Seller responsible for any damage constituting a breach of these terms and conditions of sale. Damages affecting both the products and the recipient of an order made on behalf of others are concerned.

ARTICLE 8 - PERSONAL DATA

In order to process the order under the best conditions, the Customer is obliged to provide the Seller with a set of personal data concerning him. This information is collected for administrative and commercial management purposes and is subject to computer processing.

The referral of this information has been the subject of a prior declaration to the CNIL under number 1822295.

In accordance with the law "Informatique et Libertés" of January 6, 1978 amended in 2004, the Customer is informed that he has a right of access, modification, rectification and deletion of personal data concerning him. He can exercise this right by sending an email to contact@caviar-ultreia.com

ARTICLE 9 - INTELLECTUAL PROPERTY

All the elements present on the Site are the exclusive property of the Seller.

The Customer is not authorized to reproduce, repost or use for any reason whatsoever and in any way the elements present on the Site.  

Article 10 - Applicable law and competent jurisdiction

In the event of a dispute between the Seller and the Customer of any nature whatsoever, the latter will endeavor to find an amicable solution.

Failing this, the dispute may be submitted to French law before the courts of the Paris Court of Appeal.

As such, the Customer is informed that the Seller will archive any information relating to exchanges and orders placed by the Customer, and may produce them in case of dispute.

 

 

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